Whitney White

12908 Cactus Berry Drive ● Riverton, UT 84096 ● 801-897-5919 ● whitneydawnwhite@gmail.com

Highly motivated Senior QA Analyst seeking Analyst or Project Management position

SUMMARY OF QUALIFICATIONS

• 6 years experience writing test cases, tracking defects, and validating functionality

• Computer skills: Microsoft SQL Server, Access, Visio, Visual Studio, Test Manager, Fiddler, Web Design –

HTML, Dream Weaver, and Front-page.

• Proficient in Microsoft Office Suite (expertise in Excel, Word, PowerPoint, Outlook)

• Known by colleagues for being thorough and following through

• 4 years of experience working with insurance claims

• Trained Green Belt in Six Sigma

• Well organized, highly attentive to detail, ambitious, and hardworking

• Good interpersonal skills, friendly with positive attitude, team player

• Willing to learn new things and flexible when change is needed

EDUCATION

Bachelor of Science, Economics

Minor, Business Management

Brigham Young University

Graduated 8/2010

Provo, UT

Relevant Courses: Economics, Business Management, Organizational Effectiveness, Marketing, Management

Communications, Calculus, Statistics and Econometrics

Certified Software Test Engineer (CSTE)

Agile Certified Practitioner (PMI - ACP)

PROFESSIONAL EXPERIENCE

Analytical

· Use Six Sigma methodology to prioritize areas of improvement, and monitor the effectiveness of changes made

to the system

· Monitor data output and analyze external audits to continually find methods to improve quality

· Compile and present the SBU’s quality results quarterly for business review

· Regularly meet with the client to review new market requirements and promptly revise processes to satisfy

their requests

· Organized an internal, cross-departmental survey to be sent to all employees. In a small group of 3, we

compiled results and presented findings to the executive team. These results were organized in a heat map to

show areas of high collaboration and their calculated NPS scores. This research led to in-depth reviews of

certain departments to remove collaboration barriers and improve employee satisfaction.

· Participate in code reviews and design meetings in order to set-up and complete effective test cases

· Improve quality by providing business logic for our OCR and other automated functions

· Analyze claim output using Claredi and documentation to ensure industry specifications were met

Leadership and Teamwork

· Facilitate Sprint meetings, including documenting retrospective items, prepare for Sprint Reviews and enter in

planning information for the next Sprint

· Track progress of different tasks using Agile and Scrum methodologies

· Able to lead daily team stand-ups and work to quickly resolve impediments as the team Scrum Master for over

2 years

· Participate on the Stellar Service Core Team to lead a cultural change of internal and external service

throughout the company

· Received the “Insightful Expertise” award for being willing to share knowledge with the team and willing to

assist others

· Prepare training updates for over 40 employees in order to improve quality and internal communication

· Experience in organizing documentation sent from the client and regularly updating for the developers

· Manage office environment by updating computers, answering calls, organizing the office, and scheduling

appointments

· Aid the planning and organizing of tournaments. Purchase concessions, prepare awards and certificates.

· Mentor new training classes and help employees learn their assigned duties

Quality

· Follow application updates through multiple environments and validate that the correct changes are

implemented in production.

· Work with developers to complete research and helped them improve their unit testing

· Prevent defects from being deployed into production by thoroughly testing all software changes

· Familiar with test automation, including organizing test cases in Microsoft Test Manager

· Quickly and accurately type insurance claims into a claim filing system

· Accurately perform clerical duties; such as, bookkeeping and data entry

EMPLOYMENT HISTORY

Senior Quality Assurance Analyst

Business and Quality Analyst

Receptionist

Automatic Data Processing, AdvancedMD

Affiliated Computer Services

Academy of Elite Martial Arts

10/2011 – present

10/2007 – 10/2011

3/2006 – 4/2007